Improve and troubleshoot your Zoom experience.

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I can find no resolution that I can understand myself to implement. I have already tried 2 internet providers, I suspect this problem is set to continue.

The local computer shop can find no issue with my laptop and so I remain stuck with this problem which I cannot solve. Just desperate to get resolution, but no idea who to ask for assistance that I can understand as an attendee. Hi bdan! Welcome to the Zoom Community. I just realized you didn’t receive a reply to your post.

Are you still having this issue? If so, please check out the following knowledge base article and let me know if that helps! If you want to be more productive, start considering how you will achieve blazing fast internet connections with superb network quality, and find the right devices, equipment and tools that will help you collaborate, video conference and take work anywhere.

Our Next Normal blog series will help you do that, by providing you with the tips, tricks and technologies that will help you optimize your remote work experience to become a WFH Superstar. Together, we can make the Next Normal better than the old. Speedify automatically prioritizes real-time streaming traffic such as video calls and VoIP calls, live streaming, and gaming.

Speedify uses the latest encryption standards to secure your data. Stay safe when browsing on any network including public Wi-Fi hotspots. We have servers in more than 50 locations around the globe to mask your IP address and protect your browsing activities.

Or, just yell at us if that makes you happy. We’re from Philly, we can take it. Get a Reliable Internet Connection for Zoom. First of all — the symptoms of an unstable connection in the context of using Zoom include one or more of the following: latency frozen screen poor quality audio and video meeting getting disconnected There’s one word for that – streamergency – which refers to the situation where the stream breaks down or cuts out unexpectedly.

Move around till you get better cellular coverage, if no other connections are available. Check if your ISP is having temporary issues. I am looking into seeing if this maybe slowing peoples connections down also and making zoom calls difficult, but I would think this has no impact as the same devices on the other network work just fine on the other network when connected – its only noticed that zoom calls lag when on this one network.

So this narrows it down to there being something on the network behind my sonicwall causing the issue or my sonicwall filtering traffic in a manor where it is slowing things down.

Looking for all ideas and techniques I can do to see whats on my network and how to isolate where all these packets maybe coming from or bottle necking somewhere. I have done ping tests during the times when people complained about their zoom calls and ping tests are just fine. I did not see nothing out of the normal of just a ms lag while users are heavy on the network. If one is slow and the others are not – then I would investigate the connection from the slow network to the ISP router – what is different about this – another device?

Otherwise one flat network of devices should not be an issue for the firewall and isp link. A diagram of the different switches and connections would be useful – if you are having broadcast storms etc it is worth checking that these are all connected correctly oer in the best way. You should try adding a policy that does no filtering to the domains used by Zoom so that there is no chance of traffic getting slowed down by filtering.

Are there any other physical differences in HOW the Zoom devices connect, e. I’d start first with an unrestricted packet filter to Zoom domains. How I found that was by testing on my pc. I opened up wireshark and watched all these packets going across my network. At first I thought it had something to do with the sophos firewall.

So I uninstalled that. Then noticed in my wireshark that every time it lagged my computer was trying to send more packets across the network or another server was trying to access my pc. So I stopped all applications that was sending packets and cut out all connections coming into my pc. Then I was left with seeing all udp packets coming and going into my pc.

I was at a lost until I saw broadcast packets from the sonicwall and decided to investigate some more. Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases.

I am having busy days studying and working with zoom. But every time I join a meeting, the video from the host and other participants is laggy with low frames per second FPS lower than 15 , and the video resolution decreases to x First, I thought it was my internet connection the problem, then I did a speedtest using speedtest.

Also, sometimes i got kicked out of the room for no reason My friends and other participants too! The thing I noticed from your post is that you are from China but for some reason, your calls are getting connected via the US data centers.

It is my best guess that it’s happening because of the call routing which is happening via the US data center.

If you are a pro user, you should be able to select data center for your connection. I’m using free account, and I’m NOT the host for most of my meetings. The meeting host mostly my school’s admin and my company’s boss and they both not good at tech and because of COVID so I can’t reach them. Is there a way to solve this without pro account? We have run up to 4 or 5 Zoom meetings in the house at one time with no problems until about 3 or 4 weeks ago then suddenly not even 1 meeting on its own will show participants video or share screen.

This is the same whether on a mobile device or Windows desktop.

 
 

 

– How to Make the Most of Zoom when You Have Low Bandwidth – Santa Barbara City College

 
› display › instructdocs › Improving+your+Zoom+co. Sending high definition (HD) webcam video requires more bandwidth than sending non-HD. Disabling HD video will free up more of your Internet.